General information and legal

Data processing according to Art. 13 GDPR
We process the data provided to us by various individuals through information they supply themselves – for example, via email, by telephone or by completing a form on our website – for the purpose of initiating and concluding a contract or a business relationship.

Data processing according to Art. 14 GDPR
In addition, we process data of persons who may be part of a contractual relationship, which we have permissibly received in the context of information provided by third parties (event organizers provide us with the names of participants, companies provide us with data of their employees).

Data Subjects
If necessary, we process the following data from customers, members and guests at events: Title, name of the customer, name of the contact person for corporate customers, date of birth, e-mail address, address, and payment data.
We process the following data from suppliers and third-party organizers: Company, title and names of contact persons, professional address data and contact details, bank details, and contract data.
We process the names and image data of artists.

Disclosure of Data
Personal data will only be passed on to third parties if this is necessary for the purpose of processing and fulfilling the contract or if it is required by law.

Retention/Deletion of Data
The data will be deleted by us as soon as storage is no longer required/permitted or statutory retention obligations have expired. If the basis for processing is consent, we will restrict the processing or delete the data if consent is withdrawn – unless there are legal provisions to the contrary.

Contacting us by e-mail for information purposes
When you contact us by e-mail, the data you provide will be stored by us in order to answer your questions. We delete the data arising in this context after processing is no longer necessary, or restrict processing if there are statutory retention obligations.

Publication of Authors’ Names
We are legally obliged to disclose the names of the authors of image data (photos or videos) each time image data is published. We automatically delete this personal data as soon as we stop using the image data or following a request for deletion from a data subject.

Legal Basis
The legal basis for data processing is

• the initiation and fulfillment of the contract pursuant to Art. 6 para. 1 lit. b GDPR (such as ticket sales).


• legal obligations pursuant to Art. 6 para. 1 lit. c GDPR, (e.g. statutory retention and documentation obligations, publication obligations under copyright law).


• legitimate interests of our company within the meaning of Art. 6 para. 1 lit. f GDPR (e.g. use of software, replying to emails)


• Art. 6 para. 1 lit. a GDPR when obtaining consent (for example, when processing image data or for advertising purposes).

Ticket sales when contacting us by telephone or e-mail
If you order tickets from us by telephone or e-mail, we process the following data for the purpose of fulfilling the contract: Name, e-mail address, address data and payment data.
Legal basis: Art. 6 para. 1 lit. b DSGVO

Ticket sales via the ticket shop
When you purchase tickets for events and guided tours via the ticket store, we process the following data: Name, date of birth, address, telephone number, e-mail address, payment data, contract data. Legal basis: Art. 6 para. 1 lit. b DSGVO

You have the option of registering for a special tour via a web form on our website. For this we need your name, address and e-mail address. You can also voluntarily provide us with your telephone number. We process your data for the registration, implementation and billing of the booked event. The data will be deleted by us when statutory retention obligations have expired.
We use Google Forms to register for special guided tours. We have entered into a contract with Google Ireland Limited (“Google”), a company incorporated and operated under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. Nevertheless, it is possible that data may be transferred from Europe to the USA, over which we as a company

Data Processing in the USA
It cannot be ruled out that personal data will be transferred to the USA through the use of our form.
The GDPR requires so-called suitable guarantees in accordance with Art. 46 GDPR for a data transfer to a third country or to an international organization. Such guarantees do not exist for the USA.
Possible risks that cannot currently be ruled out for you as a data subject in connection with the above information are in particular

• Your personal data could possibly be passed on to other third parties (e.g.: US authorities) by the respective service provider beyond the actual purpose of fulfilling the order.


• You may not be able to sustainably assert or enforce your rights of access against the respective service provider.


• There may be a higher probability that incorrect data processing may occur because the technical organizational measures for the protection of personal data do not fully comply with the requirements of the GDPR in terms of quantity and quality.

With your consent to the processing of data via Google Forms, you explicitly consent to the transfer of data to the USA.
Legal basis: Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 Paragraph 1 lit b GDPR (contract initiation)

You have the option of subscribing to our newsletter. For this we need at least your first and last name and your e-mail address. You are welcome to provide further data voluntarily, e.g. gender, title, company, sector, department, number of employees, address, telephone number. You can unsubscribe from the newsletter at any time. Once you have unsubscribed, we will no longer use your data to send you the newsletter. If we have no business relationship with you and are not subject to any statutory retention obligations, your data will be deleted after you unsubscribe from the newsletter.
Legal basis: Art. 6 para. 1 lit. a GDPR

If we have received your contact details in connection with the purchase of a ticket, we will inform you about similar offers.
We process your name, your postal address, your ticket purchases and – within the scope of § 174 TKG – your email address for this purpose and do not pass this data on to third parties. You can inform us at any time if you do not wish to receive information about similar offers.
Legal basis: Art. 6 para. 1 lit. f DSGVO

Informational use of the website
When using the website for information purposes only, we only collect the personal data that your browser transmits to our server (server log files). If you wish to view our website, we collect at most the data that is technically necessary for us to display our website to you and to ensure stability and security:

• IP address
• Date and time of the request
• Time zone difference to Coordinated Universal Time (UTC)
• Content of the request (specific page)
• Access status/HTTP status code
• Website from which the request came
• browser
• Operating system and its interface
• Language and version of the browser software.

This data is not merged with personal data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use and – if there has been a hacking attack – to pass the data on to the law enforcement authorities. The data will not be passed on to third parties beyond this.
Legal basis: Art. 6 para. 1 lit. f DSGVO

Cookies
Cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk assigned to the browser you are using and through which certain information flows to the place that sets the cookie (in this case by us or third-party providers). Cookies cannot execute programs or transmit viruses to your computer.
The cookie allows you to be recognized when you visit the website without having to re-enter data that you have already entered.
The information contained in the cookies is used, for example, to determine whether you are logged in or what data you have already entered, or to recognize you as a user when a connection is established between our web server and your browser.

We distinguish between technical cookies that are used exclusively to ensure the operation of a website and other cookies that are set by us or third-party providers for the purposes of statistical analysis, tracking or advertising/marketing.
Legal basis: Art. 6 para. 1 lit. f GDPR (for technical cookies), Art. 6 para. 1 lit. a GDPR (for all other cookies)

Google Gstatic
We use Google Gstatic on our website. Gstatic is a domain used by Google to load static content into a different domain name in order to reduce bandwidth usage and increase network performance for the end user. By consenting to the processing of (advertising and marketing) cookies, you explicitly consent to the transfer of data to the USA. You can remove cookies stored on your PC yourself at any time by deleting the temporary internet files.
Legal basis: Art. 6 para. 1 lit. a GDPR

We operate the following social media sites: Facebook, Instagram, LinkedIn, Vimeo, YouTube und X. When you visit our social media presence, personal data, including the IP address of the respective provider, is processed and cookies are used for data collection. Please refer to the privacy policy of the respective service to find out exactly what information is transmitted. There you will also find information about contact options and various settings. We focus on comprehensive customer satisfaction and use these services primarily to be able to contact you and communicate with you. We also see it as an additional option to our other existing information offerings.
In the case of US-based services, the data collected is generally sent to a server in the USA and stored there. We have no influence or control over the type and scope of the data processed by these services, the type of processing and use or the transfer of this data to third parties. For options to restrict the processing of this data in the respective settings of these services, please refer to the detailed descriptions in the privacy policies of the respective providers.

We would also like to point out that you use the respective services and their functions at your own risk. This applies in particular to the use of interactive functions (e.g. sharing, commenting or rating).
The providers of the social media services have provided us with corresponding agreements – in most cases these are agreements on joint responsibility for data processing. The use of social media is based on our legitimate, operational interest.
Legal basis: Art. 6 para. 1 lit. f DSGVO

You have the following rights with respect to us regarding personal data relating to you:

• Right to information, correction and deletion
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to lodge a complaint with the Austrian Data Protection Authority
  Barichgasse 40 – 42, 1030 Vienna, telephone: +43 1 52 152-0,
  e-mail: dsb@dsb.gv.at.

If you are of the opinion that we have violated Austrian or European data protection law in the processing of your data and have thereby infringed your rights, we request that you contact us in order to clarify any questions you may have.

To do so, please send your enquiries and concerns by e-mail to office@musikverein.at or contact us using the contact details provided

We reserve the right to make changes to our privacy policy from time to time. We will publish all changes to the privacy policy on this page. Please refer to the latest version of our privacy policy in this regard.

for deliveries and services of the Gesellschaft der Musikfreunde in Wien. These General Terms and Conditions apply to contracts with the Gesellschaft der Musikfreunde in Wien, Musikvereinsplatz 1, 1010 Vienna (hereinafter referred to as the “Gesellschaft der Musikfreunde in Wien”), as contracting party. The Gesellschaft der Musikfreunde in Wien is particularly the contracting party for the purchase of concert tickets for in-house events, guided tours, and program booklets.

In the case of third-party events, Gesellschaft der Musikfreunde is commissioned and authorized by the respective promoter to arrange the sale of all or part of the tickets for the event in the name and for the account of the promoter via the website, by e-mail, telephone, fax or at the concert box office, as well as to process payment transactions with the ticket buyers or their bank, their credit institutions or another payment system, to sell programme booklets and to take over the associated administrative tasks. In the case of third-party events, buyers enter into a legal relationship with the respective organizer. Any refunds shall be made exclusively via the respective organizer.

The ticket office is open from Monday to Friday from 9:00 a.m. to 7:00 p.m.* and on Saturday from 9:00 a.m. to 1:00 p.m., as well as one hour before the start of concerts for in-house events and selected third-party events for which the Gesellschaft der Musikfreunde in Wien sells tickets.

* Between 6:00 p.m. and the start of the concert, we struggle to provide the best possible service regarding the upcoming concerts. Therefore, we are available for commission transactions and subscription payments particularly from 9:00 a.m. to 6:00 p.m.
Telephone: +43 1 505 81 90 (Monday to Friday 9.00 to 19.00, Saturday 9.00 to 13.00)
Fax: +43 1 505 81 90 94
E-mail: tickets@musikverein.at

From July 1st to August 31st, the ticket office is open from Monday to Friday between 09:00 a.m. and 12:00 pm. The ticket office can be reached by phone between 9:00 a.m. to 1:00 p.m. On Saturdays, Sundays and public holidays, the ticket office is closed in July and August.

For in-house events, ticket sales for members of the Gesellschaft der Musikfreunde in Wien begin two months before the concert date, and general ticket sales begin one week after ticket sales for members. Special ticket sales deadlines apply to extraordinary in-house events, subscriptions, and festivals, which will be announced separately. If the start of ticket sales falls on a Saturday, Sunday, or public holiday, the following working day is considered the first day of sale. The advance booking deadlines for third-party events are determined by the organizer.

A U30 registration entitles to purchase one ticket from the designated allocation until the 30th birthday. If the event takes place at a later date, the ticket may still be used.

All ticket orders – via Internet, e-mail, telephone or fax – are binding. For orders via internet, email, telephone, or fax, the contract is concluded upon receipt of a booking confirmation from the Gesellschaft der Musikfreunde in Wien. The ticket price is debited via the selected payment method. The booked tickets can be collected during the opening hours at the ticket office or from one hour before the start of the concert upon presentation of the used credit card or booking confirmation. For print@home bookings collection at the ticket office is not necessary.

The following payment methods are accepted:

• Credit cards: VISA, Mastercard, Diners Club, JCB, American Express
• Online bank transfers: Bank Austria, Erste Bank and Sparkassen, Hypo, Raiffeisen, BAWAG P.S.K, Volksbank, giropay
• Sepa Direct Debit

Ticket exchanges and cancellations are generally excluded. This does not affect statutory claims for proving the absence or cessation of the basis of the transaction or for error. The right to assert an error made by the customer presupposes that the error was either caused by the Gesellschaft der Musikfreunde, that it should have noticed this error or that the error was clarified in good time.

In accordance with § 18 1 Z 10 FAGG (Fern- und Auswärtsgeschäfts-Gesetz), there is no right of withdrawal for services provided in connection with leisure activities, provided that a specific time or period is contractually provided for the performance of the contract by the entrepreneur. In accordance with § 4 para. 1 no. 11 FAGG, buyers are hereby informed of the non-existence of a right of withdrawal in accordance with § 18 FAGG.

The Gesellschaft der Musikfreunde reserves the right to make customary changes, such as to the cast, the date or the program, as well as stage alterations, to a reasonable extent and do not entitle customers to return the tickets or to a price reduction.

The sale of tickets in the Gesellschaft der Musikfreunde building is only permitted with the permission of the organizer.

Members and subscribers have the option of depositing their subscription tickets at the box office for sale on a commission basis (for a fee of 10% for subscribers; free of charge for members for the first two subscription tickets per cycle).

Single tickets (i.e. tickets not acquired as part of a subscription) may, at the discretion of the ticket office regarding demand, be placed on commission for a fee of 20% of the ticket price.

The amount resulting from the commission sale (commission fee) can be collected at the ticket office from Monday to Friday between 09:00 a.m. and 6:00 p.m. and on Saturday between 09:00 a.m. and 1:00 p.m. upon presentation of the commission receipt. Outside of these times – especially directly before the concerts – no payment is possible.

Seats suitable for wheelchair users are provided. Tickets for these seats must be requested as such when purchasing up to one working day before the concert. The entrance for wheelchair users is located at the main entrance of the Gesellschaft der Musikfreunde building. A ramp on the right side allows barrier-free access.

The building of the Gesellschaft der Musikfreunde in Wien opens one hour before the start of the performance, and access to a concert is only permitted with a valid ticket. Entry to the hall is announced by the sounding of the admission bell, usually 30 minutes before the start of the performance.

Children under the age of five are not allowed to attend the concerts even when accompanied by legal guardians or other adults. This does not apply to concerts for which a different age limit for admission is announced separately.

Visitors arriving late may not enter the concert hall independently after the start of the performance. Entry during a movement break is not possible. Entry may only be possible during a continuous interruption or during the concert break – but only with permission from a supervisor. This also applies to seats in the parterre and balcony boxes as well as for visitors in the standing area.

Print@home tickets must be printed on white A4-sized paper and protected from dirt or damage. The bar and QR code must be legible. Identification as the purchaser of the ticket is not relevant for admission.

The ticket is invalidated after the first entry by scanning the code. Holders of additional printouts or copies will be denied access, unless the ticket has been invalidated without authorization due to circumstances attributable to Gesellschaft der Musikfreunde or, in the case of a third-party event, to the organizer, or the ticket was erroneously sent several times with the same identification by Gesellschaft der Musikfreunde, the organizer or by third parties authorized to send tickets.

Tickets marked "U30" can only be purchased by persons who have a valid U30 registration for the current season. A maximum of one ticket at the U30 price can be purchased per person per concert, with the exception of "Bring-a-Friend"promotions.

Outerwear (coats, jackets, etc.), umbrellas, walking sticks, mobility aids, strollers, bags (except for small handbags), backpacks, and other items not necessary for attending the event, particularly if they are bulky, dangerous, or potentially hazardous, must be deposited at the cloakrooms upon payment of a cloakroom fee announced on-site. Walking sticks may be taken by frail individuals if they are indispensable. Hats and other headgear that obstruct views must be removed in the hall. Unattended items will be removed and can be collected from the cloakroom after the concert by paying the cloakroom fee. If they are not collected during opening hours on the day of the event, they will be handed over to the lost and found office of the Gesellschaft der Musikfreunde in Wien.

Only clothing and other items that are typically brought along for a concert visit may be deposited at the cloakroom. Valuables found in or on a deposited garment, bag, or other item are not covered by the storage agreement.

The Gesellschaft der Musikfreunde in Wien does not accept liability for clothing and other items deposited at the cloakroom or for clothing and other items not deposited at the cloakrooms unless the Gesellschaft der Musikfreunde in Wien has caused the damage intentionally or through gross negligence.

The production of audio, video, and/or film recordings by any technical means is prohibited to visitors without special permission before, during, and after performances in the halls of the Gesellschaft der Musikfreunde in Wien. Similarly, the sale or other use of audio, video, and/or film recordings made by any technical means before, during, and after performances in the halls of the Gesellschaft der Musikfreunde in Wien is prohibited without special permission.

Mobile phones and other mobile electronic devices (tablets, laptops, video cameras, portable gaming consoles, etc.) must be turned off before the start of the performance. Their use is prohibited to individuals not part of the organization team during the concert.

Smoking, as well as lighting cigars, cigarettes, including the use of e-cigarettes, and similar things are prohibited throughout the premises of the Gesellschaft der Musikfreunde in Wien.

The Gesellschaft der Musikfreunde is not liable to visitors for damage to property caused by slight negligence.

The Gesellschaft der Musikfreunde in Wien refers to the European Online Dispute Resolution Platform, which can be accessed via the website https://ec.europa.eu/consumers/odr. The Gesellschaft der Musikfreunde in Wien is not obliged to participate in such dispute resolution proceedings. If you have any questions, the Gesellschaft der Musikfreunde can be contacted Monday to Friday by telephone on +43 1 505 86 81 – 0 or by e-mail at office@musikverein.at .

Vienna, 1 April 2024

Approved by MA 36 according to § 27 Vienna Events Act 2020

These house rules apply to all events and room rentals at the venue Musikvereinsplatz 1, 1010 Vienna, Wiener Musikverein (hereinafter “venue” or MV), and regulate the rights and obligations of the participating persons (visitors, organizers and their employees or persons and companies commissioned by them). The house rules are published on the Internet (homepage of the organizer) and are clearly displayed at all entrances/entrances. Persons participating in the event must comply with the provisions of the approved and announced house rules, otherwise they may not remain in the event venue.

These house rules apply to the event venue for the event duration, including set-up and dismantling times.

The abovementioned venue includes all buildings, rooms, facilities, and open spaces used during the event.

In accordance with Section 27 (5) of the Vienna Events Act 2020, persons who do not comply with the provisions of these approved and published house or site rules are not permitted to remain in the event venue. Any violation of these house or site rules may be punished by expulsion from the venue. In accordance with § 27 para. 6 of the Vienna Events Act 2020, it is pointed out that failure to comply with the expulsion order by the supervisory bodies of the Vienna Provincial Police Directorate constitutes an administrative offense. Any conduct relevant under administrative or criminal law will be reported to the competent authorities without exception.

In addition, our General Terms and Conditions apply, available at www.musikverein.at.

Attendance at an event is only permitted with a valid admission ticket. In special situations, access may be subject to an ID check by the event organizer’s and/or lessor’s supervisors/security service/security staff (hereinafter also referred to as “authorized persons”). The aforementioned persons are authorized to search items of clothing, bags and containers etc. carried by the participating persons for prohibited or dangerous items before entering the event venue.

The security service/the supervisors/the stewards/the organizer (hereinafter: authorized persons) are entitled to deny access to persons who could disrupt the orderly course of the event (this also includes, for example, disturbing other concertgoers or who could pose a safety risk (e.g. due to the consumption of alcohol or drugs, other impairments, conspicuous behavior or the carrying of prohibited or dangerous objects), to refuse admission to the venue or to prevent them from doing so and to expel them from the building despite a valid admission ticket, excluding any claims for reimbursement. This also applies to persons who refuse to allow their clothing, bags or containers to be searched or their ID to be checked. The aforementioned persons are also authorized to carry out such checks on persons participating in the event who are already present at the event venue. We reserve the right to assert our domiciliary rights.

Visitors arriving late may not enter the concert hall independently after the start of the performance. Entry during a movement break is not possible. Admission may only be granted during a prolonged interruption or during the interval between sets – in any case only if a supervisor is present. This also applies to seats in the parterre and balcony boxes as well as to visitors of standing places.

Depending on the type and program of the events, the Gesellschaft der Musikfreunde in Wien reserves the right to determine the age of admission for visitors to selected events. In all other respects, the Vienna Youth Protection Act applies in full.

Only a maximum number of tickets corresponding to the maximum number of participants approved by the authorities may be issued. If the number of event participants reaches this maximum number, the admission of further persons must be prevented in an appropriate manner.

For wheelchair users and their companions, special seats are provided. Tickets for these seats must be requested as such when purchased up to one working day before the event. The entrance for wheelchair users is located at the main entrance. A ramp on the right side allows barrier-free access.

Animals may not be taken into the hall. This does not apply to guide dogs and partner dogs for accompanying disabled persons, provided they are harnessed and on a lead and wear a muzzle.

Visitors may only enter the rooms and areas intended for spectators. In particular, during an event, spectators and other external persons are prohibited from entering rooms and areas not intended for them in a recognizable manner (e.g. stage, magazines, changing rooms). The stage area may only be entered before, during and after the event with the express permission of the organizer.

It is prohibited to bring any kind of objects and substances that could pose a risk to the protection interests listed in § 18 Para. 1 of the Vienna Events Act 2020 (in particular a risk to human life and health, a risk to operational safety).

In particular, the following are prohibited:
Glass containers, bottles, cans, plastic canisters, hard packaging or other objects made of glass or any other fragile, splintering or particularly hard material;
Laser pointers;
Large or bulky objects such as large bags, rucksacks, suitcases;
Racist, xenophobic, national socialist, sexist or political propaganda material.
In case of doubt, the classification of objects as prohibited or permitted within the meaning of these house rules is the responsibility of the security service/the supervisory staff/the security personnel/the organizer and the bodies of the City of Vienna and the Vienna Provincial Police Directorate.

At the end of the event, all visitors must leave the venue as quickly as possible.

Coats, jackets, umbrellas, canes, walking aids, prams, bags (with the exception of normal handbags), rucksacks and other items not necessary for attending the event, especially if they are or may be bulky, dangerous or increase the risk of danger, are to be handed in at the cloakrooms. Walking sticks or other walking aids such as rollators etc. may be carried by infirm persons if they are indispensable. Hats are to be removed in the hall. Unattended items will be removed and can be collected from the cloakroom after the concert by paying the cloakroom fee. If they are not collected, they will be handed over to the lost property office.

Only clothing and other items that are typically brought along for a concert visit may be deposited at the cloakroom. In the event of a dispute, the supervisors will make the final decision. Animals may not be handed in under any circumstances.

Food and drinks may not be brought into the event venue, but may only be purchased at buffets in the event venue. These may only be consumed in the rooms provided for this purpose and, in particular, under no circumstances in the event halls.

Events at which the taking of glasses, drinks, and food is expressly permitted or provided for are excluded from this ban.

Every visitor to the event must behave in such a way that the traffic safety of the event venue is not impaired or that other persons are not endangered, harmed, hindered or inconvenienced. Furthermore, he/she must behave in such a way that there is no disruption to the orderly course of the event and no damage or impairment of structures, facilities, equipment or any other objects.

Smoking and lighting cigars, cigarettes, including e-cigarettes, vaporizing tobacco products and the like are prohibited throughout the building. Waste, packaging materials and empty containers are to be disposed of exclusively in the waste containers provided in the event venue.

Cell phones and other mobile electronic devices (tablets, laptops, photo and video cameras, gameboys, etc.) are prohibited during the performance (i.e. in particular during the concert, during breaks in the set, etc.).

Unauthorised persons may not touch or operate technical equipment such as lighting equipment.

Escape routes and emergency exits are only to be used in the event of danger, if necessary, by the instructions of authorised persons.

All traffic routes and exits to the street must be kept clear of performances and storage during an event.

Objects that are or could be dangerous may not be brought into or deposited in the event venue or the area around the event venue.

Visitors and participants must inform an authorised person of any personal perceptions of danger.

The organizer (tenant) is not obliged to take security police measures. This applies in particular if such measures are not taken by security police authorities – based on their own assessment of the danger situation and despite notification of possible dangers by the organizer or despite a request by the organizer.

The information, instruction and prohibition signs in the building and other announcements must be followed precisely and immediately. Likewise, especially in the event of fire or danger, instructions from authorized persons as well as from supervisory bodies of the municipal authorities, police (and other authorities), fire department and rescue services must be complied with immediately. Authorized persons are identified as such (e.g. logo of the music association on the service clothing, or service badges or armbands). They are entitled to check that visitors comply with the house rules, to demand identification and to issue the instructions necessary to enforce them. They are also entitled to exercise domiciliary rights and/or call on the support of the official supervisory bodies in the event of non-compliance with the house rules and non-compliance with their instructions by visitors.

In the event of violations of the instructions of authorized persons, the person concerned must be expelled from the venue and, in the event of repeated violations of the house rules, a general ban from the venue must be issued. Tickets or subscriptions will not be refunded.

Failure to comply with an official order to leave is punishable under Section 43 of the Vienna Events Act 2020.

If the tenant (organizer) issues its own house rules, these must in any case comply with the organizer’s house rules and must be agreed with the organizer before publication or submission to the authorities for approval. The organizer’s house rules shall in any case be contractually transferred to the tenant’s (organizer’s) contractual partners. Therefore, any instructions given by the organizer during the rental period (event) are legally binding for all those present on site and must be followed immediately. In particular, it must be ensured that the organizer passes on instructions received from the operator to its contractual partners (participants) without delay.

Regular cleaning of the event rooms takes place at least 2 hours before the start of the performance.

Before visitors are admitted, the prescribed emergency lighting and a sufficient part of the main lighting as well as the emergency power batteries for the additional lighting must be switched on. The lighting, including the emergency and additional lighting, may only be switched off once the spectators have left the building.

In the event of danger, it must be ensured that visitors are requested to leave the hall in a calm and orderly manner in good time. In addition, an evacuation signal should sound in the event of danger. The emergency services (fire department 122, police 133, ambulance 144) must be informed or alerted immediately.

In such a case, the landlord’s or organiser’s employees must open all exits and request visitors to leave the building as quietly, orderly and quickly as possible using all exits and, if necessary, ventilate corridors and staircases.

If the building is evacuated, no checkroom items will be returned at this time.

In case of doubt, the final decision on crisis-related measures such as evacuation, evacuation, demolition, etc. shall always be made by the Gesellschaft der Musikfreunde (landlord) within the framework of any official orders and the state of the art applied, which shall, if possible, reach agreement with the organizer. The responsible contact persons on the part of the lessor (Gesellschaft der Musikfreunde) are generally the management service and the head ticket inspector.

The organizer is free to set up an operations management or crisis team in coordination with the responsible authorities in general or depending on the situation, whereby the tenant (organizer) is involved accordingly. In such committees, the operator – apart from the representatives of the authorities – has the right to chair and make the final decision.

The above regulations also apply in the case of several events taking place simultaneously (rentals).

All participants must be familiar with the house rules.

Employees who are to interact with visitors must wear uniforms (e.g. the logo of the music association on their uniforms, or badges or armbands). They must behave courteously towards visitors, confront any grievances that may arise and act as mediators in the event of disputes.

All employees are obliged to ensure that the halls are emptied in an orderly manner through active and purposeful intervention. The last employee may only leave when there are no more visitors in the building. Employees of the organizer are entitled to ask external persons to leave the premises after a reasonable period of time following the end of the event.

The orders issued by the official supervisory bodies in the course of their duties must be complied with at all times. The questions put to employees by the official supervisory bodies concerning the company must be answered truthfully. These supervisory bodies must also be permitted to use a telephone for official purposes.

Visitors’ complaints about the operation, perceived defects, and damage must be brought to the management’s attention.

Items found by staff or handed over to them as lost and found must be handed in at the checkroom or at the lost and found office after the end of the event. During the search of the premises at the end of the event, particular attention must be paid to lost or abandoned items.

The officially approved capacity must not be exceeded.

Employees are only permitted to remain on stages for as long as is necessary.

Carpets, floor coverings, mirrors and pictures must be securely fastened.

All exit doors and gates must be kept unlocked in the direction of escape from the time visitors enter until the rooms have been emptied. The auditorium doors must be opened immediately before the end of the event.

Appropriate supervision must be ensured if commercial work is carried out in the building.

The use of naked flames is prohibited in the entire event building. Petroleum, spirits and other highly flammable liquids as well as flammable objects may neither be stored nor used. Exceptions only apply to doctors’ and make-up rooms. The state of the art must be observed, in particular OIB Guideline 2.1.

On stages and podiums, in changing rooms and in all rooms accessible to visitors, the furnishings (furniture, curtains, etc.) must be suitably flame-retardant or impregnated to be flame-proof. Scenic accessories (decorations, curtains, set pieces, etc.) and materials used to decorate rooms (floral decorations, garlands, wax-soaked flowers, etc.) may only consist of non-flammable or flame-retardant (flame-impregnated) materials, with the exception of furniture, props, carpets and window and door curtains. The provisions on “fire-fighting equipment” of the MA 36 event venue guidelines must be implemented.

For the duration of an event in the Great Hall, the presence of at least one inspecting doctor (as defined in Section 30 (5) of the Vienna Events Act 2020) must be guaranteed for events with more than 500 visitors. The medical equipment required to provide adequate first aid for event participants must be ensured in any case.

The medical equipment required to provide adequate first aid for event participants is ensured.

Basic medical equipment in good and hygienic condition must be kept available for first aid. This basic medical equipment must include at least a type 2 first aid kit in accordance with ÖNORM Z 1020 or equivalent equipment.

Separate rooms (inspection rooms) are available for official acts by the official supervisory bodies and the purposes of medical assistance.

APPROVAL:
Aptitude assessment on the basis of the Vienna Theater Act in the version of 1930 No.: MA38-2863/46, issued on 21.11.1946, and subsequent decisions.

INFORMATION ON THE AVAILABILITY OF THE ORGANIZER OR THEIR AUTHORITY DURING THE EVENT:
Organizer: Telephone number:
Porter: +43 1 505 86 81-35
Head ticket inspector: +43 1 505 86 81-554

Different (on duty) Responsible persons
Dr. Stephan Pauly: +43 1 505 86 81-20
Mag. Renate Futterknecht: +43 1 505 86 81-528
Benedikt Müller: +43 1 505 86 81-128
Rhian Maedel: +43 1 505 86 81-575
Klaus Krenn: +43 1 505 86 81-23
Alessandra Dämon: +43 1 505 86 81-21
Martina Montanari: +43 1 505 86 81-189
Karin Frey: +43 1 505 86 81-527
Robin Prischink: +43 1 505 86 81-29
Nicola Kahlig: +43 1 505 86 81-126

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