Everything about visiting the Musikverein
Scope of application
This statement applies to the website www.musikverein.at, including its English-language version at www.musikverein.at/en.
It does not cover the ticket and subscription shop at www.shop.musikverein.at or multimedia.musikverein.at. This operates as a separate system and is not subject to the review and revision described here.
The service
The Musikverein uses the website musikverein.at to provide information about concerts, subscriptions, guided tours, membership, and attending concerts. The site features pages for the concert schedule and individual concerts, contact and inquiry forms, and general information about the Musikverein. Tickets and customer accounts can be accessed via the ticket and subscription shop; links to this shop are provided on the www.musikverein.at website.
Applied requirements
The website has been revised and tested for compliance with WCAG 2.1, Level AA. Chapter 9 of EN 301 549 references the same criteria.
Status of compatibility
The website is largely compliant with the stated requirements. The content listed below is non-compliant or only partially compliant.
- Image credits on the homepage. The credits on the homepage images do not consistently meet the required minimum contrast. For the credit currently shown, the measured contrast is 3.35:1 against the average image brightness and 1.41:1 over the darkest areas of the image. The requirement is 4.5:1. This affects only the credit, not the page content.
- One form field without a machine-readable input purpose. In the U30 form, the field “Postcode and city” combines two pieces of information in one field. Because no single input purpose can be assigned to it, autofill is not supported for this field. All other fields with a defined input purpose are marked up accordingly.
- Newsletter sign-up. The newsletter sign-up is embedded from an external service and is outside the Musikverein’s control.
- Downloadable documents. Not all documents provided as PDFs are fully accessible.
- Form field labels. In the contact and enquiry forms, the field labels appear as placeholders inside the fields and disappear while the user is typing. Every field has a label for screen readers, and error messages name the field concerned. This design was kept deliberately.
Preparation of this statement
This statement was prepared on October 1, 2026. It is based on an assessment of the website conducted by Identity Lab GmbH between August and September 2026. The assessment involved both automated tools and manual testing using a keyboard and screen reader.
Feedback and Contact
Have you encountered an accessibility barrier on www.musikverein.at or do you require content in an accessible format?
Please contact:
Musikverein Box Office
Email: tickets@musikverein.at
Phone: +43 1 505 8190
We aim to respond within two weeks.
Enforcement proceedings
If your feedback does not lead to a satisfactory solution, you may contact the Sozialministeriumservice, which is responsible for market surveillance regarding digital accessibility.
