Everything about visiting the Musikverein

On this page we explain the most important things about your visit to the Musikverein in plain language.

You can find these topics here:

• How can I buy tickets?
• Clothing and cloakroom
• Accessibility
• How do I get to the Musikverein?
• At the concert
• Food, programme booklet and lost property
• Hotels

How can I buy tickets?

You can buy tickets in person. The box office is here:

Gesellschaft der Musikfreunde in Wien
Bösendorferstraße 12, 1010 Vienna

Opening hours from September to June
Monday to Friday: 9 am to 7 pm
Saturday: 9 am to 1 pm

Opening hours in July and August
Monday to Friday: 9 am to 12 noon

The box office is closed on Sundays and public holidays.

The box office opens 1 hour before a concert begins.
This also applies outside the opening hours.

You can pay at the box office:
in cash, with a debit card (Maestro),
with a credit card: VISA, Mastercard, Diners Club, JCB, American Express.

How to contact us:

Phone: +43 1 505 8190
Fax: +43 1 505 81 90 94
email: tickets@musikverein.at

When do ticket sales start?

Members can buy tickets 2 months before the concert.
One week later, everyone else can buy tickets.
This applies to concerts by the Gesellschaft der Musikfreunde.
It applies to all seats, including standing places.

On the first day of sales, the Gesellschaft der Musikfreunde may limit the number of tickets. Each member can buy a maximum of 4 tickets.

Special concerts have different dates.
This also applies to festivals, subscriptions and events by other organisers.
You can find the dates directly with each event.

A subscription is a package with several concerts.

You can order tickets by phone and online

Every order is binding.
This means: You must pay for the tickets.

Cancellation is not possible.
This means: You cannot return the tickets.

We charge the amount to your payment method.

How to pay by phone: by credit card.

How to pay online:
by credit card: VISA, Mastercard, Diners Club, JCB, American Express.
Or by bank transfer in online banking from:
Bank Austria, Erste Bank und Sparkassen, Hypo, Raiffeisen,
BAWAG P.S.K., Volksbank, giropay.

How to pick up your tickets

You will get an email from the Musikverein.
The Email contains your confirmation. Then you pick up the tickets.

Please bring:

• the credit card you used for this order
• a printout of the confirmation

Where to pick up your tickets:

• at the Musikverein ticket office, during opening hours
• at the evening box office, from 1 hour before the concert

You can give tickets on commission

You have bought tickets.
But you cannot go to the concert after all. For example, because you are ill. Then we take your tickets on commission.

Commission means:
We offer your tickets for sale at the box office.

Please bring the original tickets to us.
You will then get a commission slip.

If we sell your tickets, you get money back.
We keep a fee for the sale.
The fee depends on your ticket:

• Subscription ticket:
  You get 90 per cent of the ticket price back.
  For 100 euros, that is 90 euros. Members pay no fee.
• Single ticket:
  You get 80 per cent of the ticket price back.
  For 100 euros, that is 80 euros. This applies to everyone.

You collect the money at the box office.
Please bring the commission slip.
Times: Monday to Friday 9 am to 6 pm, Saturday 9 am to 1 pm.
Please collect the money by the end of the season.

Clothing and cloakroom

Clothing

A visit to the Musikverein is something special. Please wear festive clothes.

Cloakroom

For safety reasons, these items must stay outside the hall:

• Coats
• Bags and backpacks
• Umbrellas
• Folding chairs

This also applies if you have a standing place.

Leave these items at the cloakroom.
You pay a fee for this.

Please note: Please do not bring suitcases or large bags. We cannot keep them in the cloakroom.

Accessibility at the Musikverein

Step-free access to the concert

The accessible entrance is at the main entrance, on the right.

There are lifts in the building.

There are 3 toilets for wheelchair users:

• at the main entrance, on the right
• by the balcony boxes on the left
• in the 2nd foyer on the 2nd lower floor
  The foyer is a large room in front of the hall.

Assistance dogs

You can bring an assistance dog.
Please register in advance. Then we will keep a suitable place free.

Please bring your disability ID card.
The assistance dog must be listed on the ID card.

Tickets for wheelchair users

There are wheelchair spaces in all halls.

The prices:

• 17 euros in the Great Hall and the Brahms Hall
• 15 euros in all other halls

The price applies to the wheelchair space.
Your companion also pays this price.

For all series in the season, wheelchair spaces are also available as a subscription. The subscription prices depend on the number of concerts. A series is a set of concerts. There are series with two to eight concerts.

Members buy tickets 2 months before the concert.
One week later, everyone else buys tickets.
For special concerts and for events by other organisers,
the dates are sometimes different.
The number of wheelchair spaces is sometimes different there too.

Please order tickets by phone or email.
We charge the amount to your payment method.

Pick up the tickets at the box office.
Show your credit card or the confirmation there.
Important: The way to the box office is not step-free.
There is a bell to the right of the entrance. Please ring it.
Our staff will bring the tickets out to you at the door.

You can also get the ticket as a print@home ticket.
This means: You print the ticket yourself at home.

You cannot cancel the tickets. You can give the tickets on commission.

How to get to the Musikverein

By bus, train and tram

The Musikverein is in the centre of Vienna.
It is easy to reach by bus and train.

By underground U1, U2 and U4 to Karlsplatz station.
From there, it is a 4- to 7-minute walk.

By tram

• Lines 1, 2 and 62 to Oper, Karlsplatz stop. 4 minutes on foot.
• Lines 71 and D to Schwarzenbergplatz. 4 minutes on foot.
• Badner Bahn to the last stop Wien Oper. 4 minutes on foot.

By bus

• Line 59A to Oper, Karlsplatz stop. 4 minutes on foot.
• Line 4A to Karlsplatz stop. 4 minutes on foot.

Please note: Your concert ticket is not valid as a travel ticket. You need a ticket from Wiener Linien.

By bike

These cycle routes lead to the Musikverein:
Ringstraße, Lothringerstraße, Canovagasse.
The route planner of the City of Vienna helps you plan your way.

There are bike stands at Musikvereinsplatz and at Karlsplatz.

There are bike-sharing stations next to TU Wien and at Kärntner Ring.
From there, it is a 5-minute walk.
Bike sharing means: You rent a bike for a short time.

By car

There are parking spaces around the Musikverein.
We still recommend: Do not come by car.
Then your concert visit is more relaxed.

Parking on the street
The 1st district and the districts next to it are short-term parking zones.
Short-term parking zone means: Parking costs money. And you may only park for a short time.
The rule applies from Monday to Friday, from 9 am to 10 pm.
You may then park for a maximum of 2 hours.

Residents' parking
Part of Bösendorferstraße is for residents, meaning the people who live there.
You may park there with a parking permit ("Parkpickerl") for the 1st district.
You may park there with a disability ID card under § 29b StVO.
Then you do not have to pay.

Garages
There are many garages and underground car parks near the Musikverein.
From there it is only a few minutes' walk.

By taxi

There are taxi ranks in Canovagasse and at Kärntner Ring.

At the concert

Please be on time

Please come early enough.
Then you can look at the building and the rooms. Anton Bruckner, Gustav Mahler and Johannes Brahms have been here.

Please go to your seat in good time. A gong reminds you.

Then we close the hall doors.
You can then only go to your seat during a pause for applause.
Or during the interval after the first half of the concert.
This way you do not disturb the performers.

Applause

A piece of music often has several parts. These parts are called movements.

In Vienna, the audience claps at the end of the whole piece.
Between the movements, the audience usually does not clap.
This way the last note can fade away in peace, and you hear the piece as a whole.

At the end, the performers are happy about a lot of applause.

Applause is also nice when soloists or conductors come onto the stage. Or when they leave the stage.

At your seat

Please switch off your phone! This is good for all listeners. And you can listen to the music in peace.

Please take off large hats. Then the people behind you can see better.

Please do not talk during the concert.
Our halls have special acoustics. That is why you can hear even a whisper.

Do not bring food or drinks into the hall.
There is a buffet during the interval.

Mobile phones and tablets

Please switch off mobile phones and tablets.
You can also put your devices in flight mode.
Flight mode means: The device is silent and has no network.

Keep the devices in your bag.
This way you do not disturb the audience and the people on stage.

Photos, films and sound recordings

Visitors must not take photos.
They must not make films or sound recordings either.
This applies before, during and after the concert.
This is only possible with special permission.

The organiser may make recordings.
The organiser may also ask other people to do this.
People in the audience can be recognised in these recordings.

The organiser may use these recordings.
The organiser may also sell them. This applies without limits of time and place.

Visitors do not get any money for these recordings.

Programme booklet, entry, food and lost property

Programme booklet

You can buy programme booklets in the building before the concert.
You get the booklets from the ushers.
They also show you to your seat.

If you did not buy a programme booklet on the concert evening, you can ask later. There may still be booklets.

Entry

The building opens 1 hour before a concert begins.

The hall usually opens 30 minutes before the start.

Are you late? Then please only enter the hall during the interval.
The door stays closed during a pause between 2 movements.

This applies to all seats:
including the boxes in the stalls, the boxes on the balcony and the standing places.

Food and drinks

Food and drinks at the Musikverein are provided by Gerstner Catering.

The buffet in the Erste Bank Foyer opens 1 hour before the start.

During the interval there is a large buffet in the Gottfried von Einem Hall on the 1st floor.

There are bars to the left and right of the standing area in the stalls.
If needed, there are also bars in the gallery.

You can pre-order your food and drinks from Gerstner.
Then you do not have to wait during the interval.

Have you lost something?

Call our lost property office: +43 1 505 86 81 38. Time: 9 am to 6 pm.
You can also write a message to our office team. Email: office@musikverein.at

Hotels nearby

There are partner hotels near the Musikverein.
We recommend these hotels for your stay in Vienna.